“I have found the IPS Service to be very good and efficient. The staff are very helpful; the paperwork provided is very quick and easy to endorse with the labels provided, so there are no queries and a full payment every time.
I have also found my Account Manager very helpful and pleasant to deal with. He looks after us very well and resolves any issues we have very quickly.”
- Haydons Pharmacy
“I like the personal feel of IPS, from my Account Manager to Customer Services. The service and quality are first class.”
- Hockley Farm Pharmacy
“We have been using IPS Specials for a little over a year now and have found the level of service, quality of products and customer care to be impeccable. As a business owner my decisions are based not only on profitability but on transparency and the ability to forge a good working relationship. In a highly competitive market, IPS continues to stand out from the crowd. “
- The Village Pharmacy
“Over the years, we have had numerous specials companies approach us selling their business and telling us why they are the best. Having moved from company to company a few times, we now stick with IPS and find them to be above the rest.
As a company, IPS are highly professional and the Account Manager is always at hand. Placing orders could not be simpler. Some staff prefer to use the excellent and user friendly online ordering system, while other prefer to phone through their order.
All representatives on the phone are helpful, patient and knowledgeable, meaning that even the newest of team members can place orders of obtain information with ease.
Prices are always excellent. I use IPS to compare prices of non-tariff specials between suppliers, and IPS would come up cheapest, or close to the cheapest price at all times. This means no eye brows would be raised by NHS England or the CCG.
Orders always arrive within the agreed time frame, with appropriate packaging and paperwork. With the endorsing guide being on the invoice, I can rest assured staff will always correctly endorse prescription. The certificates of conformity have extra space so you can enter the patient and prescribed details are required.
Overall, IPS are the best specials supplier that we have come across. They are one of the most reputable companies, so you know the products received for the patient are of quality, and their service is second to none.”
- Hodgson Pharmacy